The recent evolvements in social media attracted governments around the world to utilize its benefits for providing e-government services and rebuild their relationship with citizens’ through participation and engagement. However, lack of citizens’ trust is still a serious concern that discourages them to participate in these services. Majority of previous studies on relationship with people and government were conducted on e-government websites. Very few studies have attempted to investigate citizens’ trust factors in context of using social media for e-government services particularly in a developing country like Pakistan. Therefore, this study is designed to bridge this gap by identifying such factors and propose a model from multiple perspectives of citizens trust. The proposed model will assist government organizations in understanding factors that may influence citizens trust to participate in social media for e-government services.
CITATION STYLE
Khan, S., Nor, N. Z., & Maarop, N. (2019). Towards the development of a citizens’ trust model in using social media for e-government services: The context of Pakistan. In Advances in Intelligent Systems and Computing (Vol. 843, pp. 1002–1012). Springer Verlag. https://doi.org/10.1007/978-3-319-99007-1_93
Mendeley helps you to discover research relevant for your work.