Coming and Going in Loops: Participatory Modelling of a System with All its Complexity

Abstract

Social marketing is currently involved in pursuing several important theoretical and methodological goals pertaining to wide-scale behavior change. The lack of complex system understanding via highly participatory processes and feedback loops is a major impediment for systemic behavior change. The purpose of this paper is to show how the implementation of participatory modelling to explore networks of feedback loops can empower social marketing in capturing system complexity. As a case study, a group of system stakeholders qualitatively modelled a cycling system in a city setting to uncover the system's core behavioral dynamics. This participatory modelling process revealed that the interactions within and between three feedback loops were mainly responsible for the cycling system issues. These feedback loops were: (a) output-based and autocratic decision-making, (b) an abundance of conflicted interests and (c) the reinforcement of a car-dominant paradigm in people's minds. The paper contributes to understanding the potential of participatory modelling for multi-level behavior change.