An Engineering Perspective on Service Science

Abstract

This article focuses on the way in which engineering, as a discipline, can most effectively interact with the services sectors generally, and with service science in particular. This perspective is proposed in order to balance the relatively limited recognition of both engineering as a contributor to service science and also services as an application area for engineering developments. The article is structured as a response to a series of questions relating to the current and potential future role engineering can best support the evolving area of Service Science, Management and Engineering