A model to evaluate the relational capital of organizations (SNARE RCO)

Abstract

We consider social networks as artifacts that are part of organizations. The relational capital value of a social network represents a contribution that should satisfy demands which are conducted by social entities. It is not always possible to capture this value in accounting systems of organizations because it is almost invisible in conventional forms of information systems. There are several evaluation models, but there is a lack of models for evaluation of relational capital that combine techniques derived from social network analysis of organizations. The SNARE, short for "Social Network Analysis and Reengineering Environment", is a project that has been developed in recent years with engineering artifacts to represent social networks, and allows researchers to design and build real scenarios for social networks relational knowledge discovery. We propose SNARE RCO as a model to evaluate the relational capital of organizations. © 2011 Springer-Verlag.