VoIP in context-aware communication spaces

Abstract

Wireless and positioning technologies in combination with Internet’s demonstrated capability to integrate voice and data, further leveraged by the use of software agents, allows for rapid introduction, at low cost, of a rich communication space where artifacts, people, and non-physical entities are integral parts. Given these benefits, we propose an open architecture for the integration of VoIP exemplified by a prototype of a lightweight contact center for distributed virtual networks of professionals.