Research on hospital CRM system model based on multi-agent

Abstract

In order to change the customer relationship management in hospital lacks of flexibility, adaptability, initiative, we research a model based on Multi-Agent is proposed to overcome these shortcomings. By using Multi-Agent technology, the traditional customer relationship management system of hospital is constructed to a Multi-Agent system. In the paper, every part's functions of this model are discussed. © 2011 Springer-Verlag.