Electronic document and records management system (edrms) adoption in public sector-instrument's content validation using content validation ratio (CVR)

Abstract

Although Electronic document and record management system (EDRMS) is perceived to benefit the management of records and document in organizations, the system is not fully utilized due to consumers resistance, particularly in public sectors. The adoption of this system is influenced by ten identified factors and thus becomes the basis for the development of the instruments (questionnaire). This study aims to validate the content of the instrument by complying rigorous protocol. Content Validity Ratio (CVR), which is a quantitative approach is adapted to validate the contents of the questionnaire. The content validation process involves eleven selected experts based on their related experience and expertise. 7 from 78 indicators were rejected after the content validation was performed. Only 71 indicators were accepted for the final questionnaire. These validated final instruments can be used to assess the EDRMS adoption in the public sector organization.