Soft skills integration into business processes based on the requirements of employers—approach for sustainable education

Abstract

This paper deals with the issue of increasing the quality and sustainability of education at universities regarding the requirements of employers. Employers’ expectations of university graduates in terms of soft skills are analysed and outlined. The employers participating in this study answered a questionnaire survey focused on understanding university graduates’ soft skills. The collected results were subjected to the method of mathematical–statistical analysis by nonparametric testing of significance of the mean value difference. The significance of the difference for individual skills was confirmed, demonstrating that the surveyed enterprises required and anticipated a level of soft skills development on the part of recent graduates that was insufficient. This finding implies the necessity of improving university education to match the expected and real state of soft skill mastery.