A knowledge integration methodology for developing customized maintenance documents

Abstract

This paper presents a knowledge integration methodology for developing Customized Maintenance Document (CMD) systems. They are adaptive and interactive maintenance support systems that employ product information, expert knowledge, and hypermedia to provide correct support in the process of performing the maintenance task. The methodology emphasizes requirements of CMDs, information organization, utilization of expert knowledge, and the mechanisms for customizing maintenance tasks. The methodology shows how knowledge about utilization conditions, environments, and maintenance constraints can be integrated and used to deliver personalized and task-oriented maintenance support. The overall framework and approaches have been implemented and applied to a transportation enterprise with four heavy-duty trucks as an exemplary case of demo in principle.