Work experience in PAIS- Concepts, measurements and potentials

Abstract

Process-Aware Information Systems consider various characteristics of resources, such as capabilities, as a driver for allocating task to humans. Work experience has been discussed as a possible variable of history-based allocation. However, work experience has been considered in a limited extend, reducing the perspective on measurements to single aspects such as years of working in an organization, ore amount of performed tasks. Further, the allocation has mainly been oriented towards the best possible fit of humans to the requirements of the task and the process. This contribution is a first step towards an human-centric work experience allocation. It concentrates on the question how experience collected by individuals working with business processes may be measured in PAIS. A collection of work experience measurements at various organizational levels is provided. The measurement collection resulted from a literature review of PAIS theory, selected psychological literature and an qualitative analysis of job offers. © 2012 Springer-Verlag Berlin Heidelberg.