Knowledge management systems development: A roadmap

Abstract

This paper approaches the Knowledge Management Systems study, focusing not only in the establishment of essential development activities, but also in techniques, technologies, and tools for their support. Despite of the wide range of existing proposals for the development of this type of systems, none of them has achieved a level detailed enough to allow a direct application. This study is intended to be a palliative for the above-mentioned lack of detail by means of a development guide for Knowledge Management Systems. In this way, the proposed solution offers a clear definition concerning what has to be done and which type of mechanisms should be used for its development.