Cross-sector collaboration and information integration in local government one-stop services centers: The experiences and lessons from a case study in China

Abstract

The government of China is experiencing a transformation from the control-oriented government to a service-oriented government. And the one-stop service centers established by local governments at all levels are exactly the practice aiming to integrate administrative resources and provide citizen with more convenient services. E-government implementation and public information integration is generally looked as a driving force to promote the one-stop service transformation. However, the new pattern of one-stop service and related information integration have been impacted by benefits division and power structure of the traditional sectors. Based on the Bryson's framework in collaborative public administration research, the study conducted a case analysis of administrative structure and operation process of an information integration project, named “Quan-chengdai-ban”, in one-stop service centers in Beijing, attempting to reveal the key determinants of cross-sector collaboration and information integration in the local governments in China.