Study of the mutual connections among information-communication technologies, organisational learning and business performance

Abstract

This paper presents the results of a study (involving 220 larger Slovenian companies) which aimed to examine the influence of information and communication technologies (ICT) and organisational learning (OL) on both financial (FP) and non-financial performance (NFP). In this manner a structural equation model was conceptualised based on prior theoretical and empirical foundations. According to responses from Slovenian CEOs, the statistically significant and positive influence of ICT on FP and NFP were established. No support for the ‘ICT productivity paradox’ can be provided by our research. Future longitudinal research needs to establish whether the ICT productivity paradox is the reverse image of organisational learning.