For decades, usability professionals have been seeking to convince the IT industry of the value of their work. However, in the twenty-first century we still find countless application development projects in which usability is ignored. This paper attempts to understand why the situation exists, from economic, psychological and organisational perspectives, and suggests ways of moving forward.
CITATION STYLE
McCoy, T. (2002). Usability: Who Cares? (pp. 283–294). https://doi.org/10.1007/978-0-387-35610-5_20
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