Abstract
The abandonment of assistive technology (AT) is strictly related to the subjective quality of the service delivery regarding the whole AT assignation process. Starting from this consideration, the aim of this work is to show the design of a Web-based follow-up model (WFM) aimed at overcoming the hearing aid abandonment in the Italian Umbria Region AT service delivery system. The WFM model described here is developed in two phases: an implementation phase, and an experimental evaluation which is still under development. The model meets the current objective of the Umbria Region's Units of Local Health Service to digitize their services in order to easily monitor the quality of the delivery service and evaluate the post-provision outcome. © 2014 Springer International Publishing.
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Federici, S., Mele, M. L., Romeo, S. A., Didimo, W., Liotta, G., Borsci, S., & Meloni, F. (2014). A model of web-based follow-up to reduce assistive technology abandonment. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8512 LNCS, pp. 674–682). Springer Verlag. https://doi.org/10.1007/978-3-319-07227-2_64
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