Emotions in the Workplace

Abstract

Over 20 years have passed since sociologists interested in emotion have turned their attention to the workplace. Often hierarchically ordered, the workplace setting offers a natural laboratory, of sorts, for exploring the roles that power and status (Kemper 1978) and cultural (Simon et al. 1992; Clark 1997) and organizational norms (Hochschild 1983; Pierce 1995; Sutton 1991) play in both the experience and expression of emotion.