User experience (UX) design for medical personnel and patients

Abstract

UX design is concerned with all the issues that go into providing an engaging and enjoyable experience for people in both the short and longer term. This is more than mere functionality and includes aesthetics, pleasure, and emotional engagement in terms of both the product and the service provided. In particular it is important to consider experiences at a physical, behavioral, and social level and in terms of the meanings people derive from their experiences. In this chapter the authors explore the ideas of UX and methods for applying a user-centered design (UCD) approach to the design of interactive medical and healthcare applications and provide guidelines and recommendations for the delivery of high-quality user experiences within medical domains.