Service components for unified communication and collaboration of an SOA-based converged service platform

Abstract

Since there are lots of communication means and devices such as e-mail, short messaging, messengers, wired or wireless telephone and even social network services, we need some unified communication environment for the smarter work place. We introduce a converged service platform with open service components for the unified communication and collaboration in this paper. Using the converged service platform, the third party service providers can create applications easily by composing the open service components and execute their applications since the CSP covers the entire lifecycle of services. The CSP provides UCC (Unified Communication and Collaboration) components in the form of web services. The UCC components of the CSP cover basic communication functionalities as well as social collaboration functionalities and can be mashed up into various applications for the smart collaboration in a company. © 2011 Springer-Verlag.