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Leaders, Managers and Bosses

  • Low P
Springer Berlin Heidelberg, (2013), 1-9
DOI: 10.1007/978-3-642-31287-8_1
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Abstract

The article offers the author's insights on managers, leaders, and bosses in fire departments. The author states that the preoccupation and focus of the work is associated with the discussion on customer service. He states that managing, bossing or leading is based on how the person act effectively. He relates his experiences in the fire service.

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APA

Low, P. K. C. (2013). Leaders, Managers and Bosses. In Leading Successfully in Asia (pp. 1–9). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-31287-8_1

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