Design process using lean six sigma to reduce the receiving discrepancy report of ACE logistics

Abstract

ACE Logistics, Inc. operates cross-dock procedures where products from different suppliers are distributed directly to the customers. The study will focus on the dispatch process. It aims to reduce the cases of Receiving Discrepancy Reports (RDR) that induce charges, to analyze the present system, to identify the causes of RDR and to develop a proposed system for the company. It was carried out using the DMAIC (Define-Measure-Analyze- Improve-Control) model of Lean Six Sigma. The DMAIC Model identified that the factors that causes RDR are facility, equipment, process and man. The proposed system, which includes the improvement of the facilities layout and the cross dock operation process, could be used in order to reduce the cases of RDR.