Evaluating organizational structures for supporting business processes reengineering: An agent based approach

Abstract

This paper addresses an important issue in Workflow mining which is the evaluation of the discovered Organizational Structures (OS). By OS, we mean, the social structures defining the activity distribution among actors involved in the Workflow (namely federation, coalition, market or hierarchy). First, it recalls the events log model, proposed in our previous work, which extends existing models by considering the interactions among actors thanks to the FIPA-ACL performatives-based agent communication language. Then, this paper proposes a method allowing the evaluation of the discovered organizational structures in terms of flexibility, robustness and efficiency. Finally, we give an example to better illustrate the OS evaluation and we expose our DiscopFlow tool that validates our solution.