Designing a Conceptual Wayfinding Structure to Manage Information for Human-Centered Healthcare Experience

Abstract

This article traces the development of an information navigation toolkit that weaves the conceptual wayfinding structure of information management the-ory into the healthcare design for a holistic patient experience. Inspired by the human-centered design philosophy and design thinking, this method also draws on information management science and patient education literature. It is an embodiment of the prostate cancer patient experience supportive toolkit. Devel-oped in response to challenges encountered in communicating research findings to multidisciplinary design teams, the Prostate Cancer patient experience sup-porting toolkit has been developed to redesign patients’ experience and facilities in hospitals and prostate cancer department settings in the United States. We argue that this process and toolkit support information management through design synthesis and can support information management in other contexts. This paper draws on research with the support of The University of Cincinnati Barrett Cancer Center (UCCC) and LiveWell Collaborative.