Nonverbal Communication in the Construction Industry: A Literature Review

Abstract

The construction industry (CI) is the environment of the project, which is complex, fragmented, and dynamic in nature and involves many parties. It is proven that most of the problems in CI occur due to poor communication. Based on previous research, nonverbal communication (NVC) constitutes a large part of the communication process. However, the nonverbal side of communication and its influence on organizational outcomes is rarely put in the spot light of research. Therefore, this study aims to provide insight into clues and patterns of nonverbal behavior that correlate with leadership, performance, and productivity in a project setting. This study highlights the importance of attention to NVC in the construction sector.