Assessing key success factors in an ERP implementation project: A case study in automotive industry

Abstract

Business integration that improves inter-functional cooperation among departments, or even inter-organizational integration could be supported by the implantation of an ERP system. Consequently, in these last five years, more and more companies are implementing ERP system but lots of them fail so far. We try to understand in this research, from a project management perspective, the reasons that bring the ERP implementation project to succeed or to fail. We provide in this paper a brief overview of the literature dealing with ERP implementation key success factors (KSFs), then we study a case of an ERP implementation project in a company operating in automotive industry using a quail-metric methodology, to better deepen the reasons success or failure of such projects. © 2012 Springer-Verlag.