Hotel efficiency: A bootstrapped metafrontier approach

Abstract

This paper introduces the metafrontier concept to account for the environmental and technological differences between various hotels groups. The interesting feature of the model is that it ensures that heterogeneous hotels are compared based on one homogenous technology. We test the model using a panel data sample of 78 Taiwanese hotels. The results clearly indicate that the size, ownership, and the classification of a particular hotel have a significant impact on its efficiency. More implications of the results are provided. © 2011 Elsevier Ltd.