E-Wallet Revolution: Fueling Business Performance among SMEs in Kuching, Sarawak

Abstract

This study aims to investigate the contribution of E-wallet usage to the business performance of small and medium enterprises (SMEs) in Kuching, Sarawak. In addition, the study explores the common issues encountered by customers during E-wallet transactions. The survey included participation from 150 representatives of SMEs from the food and beverage and retail sectors. The outcome of this study is expected to enhance the understanding of how E-wallet adoption influences SMEs' financial performance and provide insights into customer issues and service provider effectiveness. The results will offer practical recommendations for SMEs and E-wallet service providers, helping them optimize their strategies, improve customer experiences, and ultimately strengthen their businesses in the dynamic digital landscape