An approach to measuring the performance of a large-scale collaboration

Abstract

Large-scale collaborations such as business networks and clusters are being promoted worldwide, but some OECD studies suggest that measuring the performance of such collaborations can be problematic. In this paper a grounded theory approach leads to the proposition that important attributes of a large-scale collaboration are its dimensions, maturity and relative heterogeneity of participants; whilst critical outcomes from a large-scale collaboration initiative are balanced housekeeping/ beneficial transactions and improved market access/competitiveness. This proposition is used to demonstrate business process frameworks for characterizing and measuring the performance of such collaborations. © 2009 IFIP.