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The portability of the SERVQUAL scale to the public sector

  • Donnelly M
  • Dalrymple J
  • Wisniewski M
  • et al.
Springer Netherlands, (1995), 271-274
DOI: 10.1007/978-94-011-0539-2_39
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Abstract

This paper explores some of the issues that managers in the public sector, and local government in particular, will face when attempting to use the SERVQUAL Scale to measure the …

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APA

Donnelly, M., Dalrymple, J. F., Wisniewski, M., & Curry, A. C. (1995). The portability of the SERVQUAL scale to the public sector. In Total Quality Management (pp. 271–274). Springer Netherlands. https://doi.org/10.1007/978-94-011-0539-2_39

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