Antecedents and consequents of student satisfaction in higher technical-vocational education: evidence from Brazil

Abstract

This article proposes a model of antecedents and consequences of student satisfaction in Higher Technical-Vocational Education (HTVE) colleges. To validate the model, a survey was conducted with 505 students enrolled in Brazilian HTVE colleges. Structural equation modelling was used to investigate the constructs and their relations. Results indicate that the critical antecedents to student satisfaction are service quality, learning outcomes, employability, image and perceived value. Practical implications include potential curriculum revision aligned with the needs of the labour market and finding ways to monitor and improve the quality of the HTVE system, taking students’ views and employability outcomes into consideration.