Thinking Big Picture: Meeting the Needs of Researchers in Northern Australia

Abstract

Due to the increase in research activity at Charles Darwin University in recent years, the Library created the position of Research Services Coordinator to meet researcher needs. Eighteen months after the new staff member was in place, an online survey was carried out to gauge the success of the new services and resources provided, and thereby identify any gaps. The survey focused on four main areas: research workshops, research consultations, library collections, and overall library support and services. On the whole, the results showed the Library was on track, but that there were areas for improvement. To provide further insight into the feedback provided during the survey, and to build on the initial recommendations, four focus group meetings were convened. The results again confirmed that the Library was providing appropriate levels of support to researchers, but funding constraints to acquire quality resources remained an issue. Focus group recommendations led to further fine-tuning of the products and services offered. The evaluation process was a useful management tool and will be carried out on a regular basis to ensure service quality and impact. Copyright 2011 Australian Library and Information Association Ltd.