ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KINERJA SISTEM INFORMASI AKADEMIK (SIMAK) DI PROGRAM STUDI INFORMATIKA

Abstract

The success of academic information systems (SIMAK) is a level where information systems are able to contribute to the organization in achieving its objectives. Instead it is said to fail if the system is lacking or even not utilized by its users. In order for an information system to operate optimally, it is necessary to evaluate the information system. Because the costs incurred to implement information technology-based information systems are not small. The Informatics Engineering Program has and implements the Academic Information System (SIMAK) and supporting devices that support the implementation of academic and non-academic activities since the odd semester of the 2014/2015 academic year. This type of research is quantitative research with an analytical survey approach, which describes the situation through analysis of primary and secondary data, and data that has been collected in the form of numbers will then be calculated using the Statistical Product and Service Solution (SPSS) application, and the results of analysis data, then described descriptively to determine the extent of student satisfaction with the performance of the Academic Information System (SIMAK) in the Program Studi Informatika Universitas Kharun. While the objectives of this study are: (1). To determine the effect of system quality on student satisfaction, (2). To determine the effect of information quality on student satisfaction and (3). To determine the effect of service quality on student satisfaction. The selection of Informatics Engineering students is a research study because it uses academic information systems more often than students in other study programs within the Khairun University environment