Expectations vs reality: Responding to online fraud across the fraud justice network

Abstract

This article examines the response to online fraud, particularly as it relates to the Australian “fraud justice network”. Current research indicates that victims overwhelmingly experience a negative response to reporting online fraud. Much of this can be seen to stem from a misunderstanding and unrealistic expectations on what agencies can do, their data sharing practices, and the priority and value they place on victim information. Based upon interviews with 80 Australian victims of online fraud, this article demonstrates a variety of misconceptions held by victims regarding the fraud justice network in responding to online fraud. In doing this, it draws attention to the establishment of the Australian Cybercrime Online Reporting Network (ACORN) as a central reporting mechanism for online fraud, and highlights the benefits and continued challenges posed by its introduction. It concludes with thoughts how improve online fraud responses, across both victim and fraud justice network perspectives.