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Evaluation of dispatcher requirements on automated customer feedback in public transport

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2015) 9299 537-541
DOI: 10.1007/978-3-319-22723-8_56
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Abstract

This paper presents a study to analyze fundamental requirements for dispatching systems in public transport, integrating the new technical possibilities of automated customer feedback. Dispatchers in German transport companies are surveyed on their acceptance and expectations, regarding the integration of automated customer feedback in their dispatching decisions. The results serve as a basis for the user-oriented development of dispatching and mobile information systems in public transport with bi-directional communication.

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APA

Mayas, C., Hörold, S., Stelzer, A., Englert, F., & Krömker, H. (2015). Evaluation of dispatcher requirements on automated customer feedback in public transport. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9299, pp. 537–541). Springer Verlag. https://doi.org/10.1007/978-3-319-22723-8_56

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