Case study of critical success factors affecting knowledge management in small- and medium-sized enterprises in developing state: Steel sector

Abstract

The small- and medium-sized enterprises (SMEs) need to compete with many other established organizations. Knowledge management (KM) may be the appropriate strategic tool for businesses to compete with the other established organizations. So there is a need of the adopting the knowledge management in SMEs to compete the competitors and satisfying the customer. But in this stage, adoption of KM is a very tedious task for an organization. The objective of this study to present a better way by implementing the KM in an organization and do something better for the organization for the improvement of customer satisfaction and increase competitive level as well. In this study, the present scenario of SMEs in Chhattisgarh state is taken under consideration. In this study, the factors affecting the knowledge management for SMEs, mainly in steel sector organizations have been focused and decided a critical success factor affecting the industries from previous literatures. After the identification of the critical success factors from the previous literature, some factors which affect the steel sector most are considered. To test the reliability of the questionnaire, Cronbach’s alpha has been used by SPSS software.