THE FACTOR THAT INFLUENCE TURNOVER INTENTION AMONG AVIATION MAINTENANCE PERSONNEL IN KOTA KINABALU INTERNATIONAL AIRPORT SABAH

Abstract

This study aims to identify the factor that influence turnover intention among aviation maintenance personnel in Kota Kinabalu International Airport in Sabah. A total of 160 questionnaires were distributed and only a total of 104 questionnaire were analyzed for this research. Job satisfaction and organizational commitment (independent variable) influence on turnover intention (dependent variable) were tested using multiple regression. The research finding is that there is significant influence of job satisfaction and normative commitment (a component of organizational commitment) on turnover intention among aviation maintenance personnel in Kota Kinabalu International Airport. This study recommends increasing the quality of supervision and communication to increase job satisfaction. Also, to improve normative commitment this study suggests maintenance organization to recruit more local Sabahan for training to become licensed aircraft engineer and technician as this will automatically increase their commitment toward the organization as they have no thought of relocation once they start working.