SLM and SDM challenges in federated infrastructures

Abstract

Federation of computing resources imposes challenges in service management not seen in simple customer-supplier relationships. Federation is common in e-Infrastructure and growing in clouds through the growth of hybrid and multiclouds. Relationships in federated environments are complex at present, and must be simplified to allow structured service management to be improved. Input can be taken from commercial service management techniques such as ITIL and ISO/IEC20000 but special features of federated environments, such as complications in inducement and enforcement must be considered. © 2012 Springer-Verlag Berlin Heidelberg.