Increased patient satisfaction and loyalty in terms of facility aspects and health worker performance

Abstract

This research was conducted to see the perspective of hospital management in Indonesia. This study uses a quantitative approach and analysis tools for the Statistical Program for Social Sciences (SPSS). This study's design was a survey with a quantitative method of 100 patients, thus providing opportunities for patients as respondents to answer systematically. The results showed: 1) the effect of facilities on satisfaction was 0.203. 2) the impact of performance on satisfaction is 0.608. 3) the impact of the facility on satisfaction is 0.278. 4) the impact of performance on satisfaction is 0.303. 5) the effect of happiness on loyalty is 0.264. This value shows the impact of performance on satisfaction partially amounted to 30.3%.