Citizen behavior: The evaluation of complaint application that connected to smart city

Abstract

SIARAN is application which is created by Government of South Tangerang City, Indonesia. The application is e-government services social media based. It is designed for citizens to be able to report problems that occur around South Tangerang City. The research was conducted to find out the factors that affect the intention of SIARAN’s users. The research model in this research was Theory of Planned Behavior which was combined by several variables of several acceptance models. The methods which were used to collect the data were literature review and questionnaire. The findings of the research were going to be developed and proceeded by using SEM-PLS (Structural Equation Model - Partial Least Square). The results of this research indicated that Information Design, Architecture, Security, Esthetical Design, give significant positive effects towards attitude. Whereas, Perceived Usefulness and Perceived Ease of Use did not give significant effects towards Attitude. Facilitating Condition and Participation Efficacy gave significant positive effect towards perceived behavior control. Perceived Behavioral Control and Attitude gave significant positive effect towards intention.