The Impact of Performance Management on Mission Statement and Operational Goal Setting

Abstract

In the last 20 years tremendous changes have occurred in the two fields of performance appraisal and performance management. These changes can be observed both in managerial practices and academic researches. The terms performance appraisal and performance management are used interchangeably, but it can be realized that performance appraisal is about measuring performance in organization whereas the goal of performance management is making use of the results of appraisal in order to control and manage performance. Performance management is a strategic and integrated process which provides sustainable success for organizations through developing individual and group capabilities and matching individual performance with organizational objectives. This article reviews the mission statement, strategiesand operational goal setting role in performance management in Hospitals throughout a combined approach of quantitative and qualitative research. Statistical and contextual analysis helps us to examine the priority of each factor. The results shown that mission statement, HR strategies and goal setting have a critical role in describing performance management strategies.