Digital citizenship behavior in organization as indicator for actors’ co-creative problem-solving in ecosystem-oriented work environments

Abstract

Digital technologies foster the fluidity of knowledge and information resources and as such support the emergence of more open and co-creative problem-solving activities. At the same time ecosystem-oriented work environments evolve which are increasingly based on numerous heterogeneous actors’ contributions to maintain these work environments’ social systems. Thus, this article seeks to shed light on the question how actors’ digitally enabled contributions to the social system enable co-creative problem-solving in modern work environments. Based on a quantitative study (N = 187) it shows that actors’ digital citizenship behavior fosters co-creative problem-solving while actors’ preference for order decreases this positive effect.