Impact of Tangible and Intangible Rewards on Organizational Effectiveness: A Mediating Role of Organizational Citizenship Behaviour

Abstract

The current study seeks to analyze the impact of the tangible and intangible rewards on organizational effectiveness with the mediating role of organizational citizenship behavior. The study utilized a quantitative research design for that the data was collected using a structured questionnaire. The sample size was 342. The study framework had 4 constructs namely tangible rewards, intangible rewards, organizational citizenship behavior, and organizational effectiveness. Two of the variables (tangible and intangible rewards) were independent variables, organizational effectiveness was dependent variable and organizational citizenship behavior was mediating variables. All the latent construct was measured using multi items based on 5 point Likert scales from 1 strongly disagree to 5 strongly disagree. The data collection instrument was developed referring to past researches done on the seminal researches. Structural Equation Modelling was used to analyze the data. The results suggested the significant relationship of tangible and intangible rewards with organizational effectiveness directly and through the mediation of organizational citizenship behavior.