Sustaining Tunisian SMEs' competitiveness in the knowledge society

Abstract

The paper aims to contribute to the debate about knowledge and digital divide affecting countries' competitiveness in the knowledge society. A survey based on qualitative and quantitative data collection has been performed to analyze the level of ICTs and e-Business adoption of the Tunisian SMEs. The results shows that to increase the SMEs competitiveness is necessary to invest in all the components of Intellectual capital: human capital (knowledge, skills, and the abilities of people for using the ICTs), structural capital (supportive infrastructure such as buildings, software, processes, patents, and trademarks, proprietary databases) and social capital (relations and collaboration inside and outside the company). At this purpose, the LINCET "Laboratoire d'Innovation Numerique pour la Competitivité de l'Entreprise Tunisienne" project is finally proposed as a coherent proposition to foster the growth of all the components of the Intellectual Capital for the benefits of competitiveness of Tunisian SMEs. © 2010 Springer-Verlag.