Towards A New Scenario for Sustainable Coastal Tourism "the role of the Internet of Things (IoT) application for Smart Sustainable Destination

Abstract

This paper investigates an analytical study about the impact of applying the Internet of Things (IoT) as a smart management approach on enhancing the sustainability of tourism destinations and its foreseeable future evolution as a smart management approach. The idea that develop such smart technologies can be a promising approach that different destinations can adopt to solve some of current tourism's challenges and its negative impact on the urban environment especially coastal sensitive environment. Therefore, the study used the Delphi technique to determine the opinions of experts regarding the smart tourism destination approach and new management tools; their advantages, limitations, and expected effects on the management process, in addition to the marketing and branding of coastal tourism destinations. This anticipative analysis highlights the potentials of the impact of IoT in the coming years, which could help in identifying the substantive elements that could shape this future scenario of destination management, by building a bridge between scientific knowledge and practical development plans, and how a systematic model for smart destinations can facilitate the management process for stakeholders.