Service portfolio design for service innovation management: The case of a Luxemburgish research and technology organization

Abstract

This paper examines the strategic management of service innovation capabilities within a Luxemburgish Research and Technology Organization (RTO). The authors propose to study the organizational design of this RTO through the lens of a conceptual model built on both literature and empirical-based relationships between new service development (NSD) and the management of resources and competencies mobilized by innovation capabilities. We highlight three key managerial functions for the design of an innovative organization able to propose new sustainable services. This research emphasizes the importance of the management of a service portfolio in order to ensure the coherence between NSD processes, markets and the resource base. © 2010 Springer-Verlag.