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The Critical Incident Technique

  • Serrat O
Springer Singapore, (2017), 1077-1083
DOI: 10.1007/978-981-10-0983-9_123
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Abstract

Organizations are often challenged to identify and resolve workplace problems. The Critical Incident technique gives them a starting point and a process for advancing organizational development through learning experiences. It helps them study “what people do” in various situations.

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APA

Serrat, O. (2017). The Critical Incident Technique. In Knowledge Solutions (pp. 1077–1083). Springer Singapore. https://doi.org/10.1007/978-981-10-0983-9_123

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