Evaluation of customer value by building owners in the construction process

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Abstract

Lean Construction is mainly linked to the creation of value for the client/customer. Rarely do construction publications address methods or models to understand, determine, or define the core concept of this value. This paper gives an overview of existing approaches outside the construction sector and their applicability to the construction process is analyzed. The Means-End Model – widely used in scientific customer studies outside the Lean Construction context – is then investigated further and the Customer Value in the construction process is structured according to it.

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APA

Dlouhy, J., Wans, S., & Haghsheno, S. (2018). Evaluation of customer value by building owners in the construction process. In IGLC 2018 - Proceedings of the 26th Annual Conference of the International Group for Lean Construction: Evolving Lean Construction Towards Mature Production Management Across Cultures and Frontiers (Vol. 1, pp. 199–208). The International Group for Lean Construction. https://doi.org/10.24928/2018/0393

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