Improving the tendering process through the deployment of PMBOK®

Abstract

In the adverse economic situation customer requirements for purchasing a new product or service are even greater. Software companies have been forced to improve their tenders to be competitive. The experience and knowledge gained in previous projects is crucial for organizations to prepare accurate and viable tenders. In this paper, two generic processes to support the tendering preparation and the project management according to PMBOK® are presented. These generic processes have been deployed in two software companies involved in an ISO/IEC 15504 SPI initiative. The implementation of these generic processes has facilitated the improvement of some ISO/IEC 15504-5 processes. © 2012 Springer-Verlag.