Impact of disruptive technology on sustainable enterprise resource planning (S-ERP)

Abstract

In the 21st century, we face the disruptive technology in several ways; meanwhile, the business industry still needs a sustainable system for their ultimate goal as a competitive advantage in terms of differentiation focus or cost focus. This research provides the impact result once business utilizes emerging technology in their company. For the methodology, we use factors in technology adoption from the innovation diffusion theory (IDT) for new-technology selection. In the case study, we use simulation robotic process automation (RPA) installation in the routine business process to estimate business impact. Accounting tools such as payback method (PP), net present value (NPV), internal rate of return (IRR) are used to estimate cost savings and return on investment. RPA is one of many technologies that can work collaboratively with the existing enterprise resource planning (ERP) system, new technology, and business process improvement (BPI) process. The experience results show that the RPA provides time-saving 14 times in total processes with payback result in 3.6 years and 52% IRR.