Ergonomic analysis of different computer tools to support the German air traffic controllers

Abstract

The Institute of Ergonomics of the Darmstadt University of Technology supported the German Air Traffic Control in analyzing how the implementation of new tools influences the work procedures of the air traffic controllers and if a modification of the work structures is necessary. New tools, such as "Data link" (contact with the pilot via an electronic connection), the Problem Display Window and the Main Data Window that replaces the former flight strips, were tested in simulations. The goals of the study were to select the most appropriate investigation method to be used, taking into account the specific features of the controllers' work, to test different tools in a simulated environment and to analyze the impact of the new tools on the air traffic controllers. © 2009 Springer Berlin Heidelberg.