Real Estate Public Management Quality Assessment

Abstract

Public Real Estate industry is becoming more competitive part of the economy of the state influencing its inclusive and sustainable growth and overall wellbeing. This study proposes a methodology for assessing the quality of the Real Estate public management on the basis of multivariate analysis and mathematical methods followed by the establishment of the instrumental assessing model. The quality indicators of Real Estate Organisations (REO) public management are designed in accordance with the fundamental Total Quality Management principles and consider the interests of multiple stakeholders, national and regional aspects. The model was applied to estimate the quality of public REO management in Russian regions and thus allowed to construct a matrix of priorities where indicators are ranked according to the importance and achieved results. The reported study was funded by RFBR, project number 20–010-00-571 “The Impact of Digital Transformation on Improving the Quality and Innovation of Services”.